| FAQ's
How professional
is your message recording facility?
How many systems
do I need for my business?
What is wrong
with using a radio?
My business
has multiple locations, but different types of customer, What
do I do?.
How is the
script written?
Who selects
the music?
How does the
client select the music?
Who installs
the equipment?
Can I install
the On Hold system myself?
What about
temporary power fluctuations?
What about
the loss of electricity?
How is the
message changed?
What do I
gain by using the On Hold system?
How professional
is your message recording facility?
All digital, state of the art equipment and professional voices
and engineering personnel combine to bring you the best in audio
messages.
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How many systems
do I need for my business?
Most business telephone systems only need One (1) message playback
system. The On Hold Systems equipment provides the custom messages,
YOUR existing telephone equipment provides the "on-hold" capability.
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What is wrong
with using a radio?
Why do I need the On Hold system? All radio stations advertise
something. Either there will be commercials for products or announcements
about the radio station and requests for donations. Why confuse
your customers with advertisements for competitors? On Hold Systems
delivers your message directly to your customer. Plus, YOUR custom
message is delivered and calms customers that may grow tired of
waiting for assistance from your representatives.
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My business
has multiple locations, but different types of customer, What
do I do?
The On Hold system can provide a custom message(s) for each location.
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How is the
script written?
We prepare a special questionnaire that is faxed or e-mailed to
you to learn about your business. Through your answers, we prepare
your script. . All messages are approved by the client BEFORE
production.
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Who selects
the music?
The Client selects the music, and choices range from classical
to contemporary style. OR, we can use special music that is familiar
to your customers, or fits a marketing campaign. Ask your representative
for details.
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How does the
client select the music?
ON Hold has a unique interactive demonstration system that showcases
all of our selections. Even better, our system plays the music
over the telephone, so music selections are demonstrated via the
clients own telephone system. The playback is representative of
what an actual customer will experience. Each selection is named
and co-workers can dial-in and help choose the music thats
right for your business.
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Who installs
the equipment?
On Hold Systems has an extensive, well-trained, professional dealer
network that covers North America. Our dealers are able to schedule
installation appointments and all are familiar with telephone
systems of all types. It doesn't matter if your system is a small
key system or a large PBX, On Hold Systems can interface to your
existing telephone system.
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Can I install
the On Hold system myself?
Absolutely. The OHS 2000 is designed for installation with telephone
systems. Most telephone installations provide the connection for
an "audio signal". The OHS 2000 uses the pre-supplied audio connection.
Specialized systems may require the addition of an interface.
All systems will require a suitable 120 VAC power receptacle.
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What about
temporary power fluctuations?
Our standard equipment, the OHS 2000, is all digital and has a
memory of automatic instructions. After the power resumes, the
system will automatically locate the message and wait for indication
of a caller being placed "on-hold." The system features a small
speaker for verification of message status. Of course, our local
dealer is ready to provide immediate service, any time and any
place. Customers using Compact Disc players have also experienced
good results, though different models behave differently after
power is interrupted. Contact your representative for more details.
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What about
the loss of electricity?
As systems require, (or if you are located in California) the
OHS 2000 or a Compact Disc player can be connected to a
Uninterruptible Power Supply (UPS) device or a generator protected
circuit. Your representative can provide more details.
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How is the
message changed?
The On Hold update system is a feature that provides for messages
to be changed every quarter or for special marketing campaigns.
After the message is prepared, a special digital information chip
for the OHS 2000 playback unit, is sent to your facility. Removal
is S-I-M-P-L-E, FAST, and EASY. Literally, PLUG and PLAY. The
built-in audio speaker allows playback and verification of the
new message and music. Customers using a CD based system may need
additional equipment to allow for immediate message playback.
OR, CD based system customers call into the system to check on
system status.
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What do I
gain by using the On Hold system?
Happy Customers! We developed the On Hold system, to meet the
needs of customers. Rather than listening to a commercial radio
station and hearing an advertisement from a competitor, our system
delivers your message directly to your caller, while they are
"on-hold." We all know that waiting can be frustrating, our system
helps to turn this experience into a positive one for the caller.
At a minimum, we can Thank the customer for their call, review
basic information, like the hours of service and locations. Used
creatively, we can help inform customers of new services and special
promotions. The choice is yours, click
here to contact an On Hold representative.
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